Academy of Learning - Customer Service Diploma

Accounting

Business

Customer Service

Healthcare

Home Inspection

Information Technology

Insurance

Office Administration

Web & Graphic Design

Customer Service & Information Clerk
The objective of this program is to provide the student with opportunities to acquire and apply the knowledge of customer service and information skills to meet the demands of today’s business.

Career Opportunities
Careers which correspond to the skills learned include:

Complaint clerk
Courtesy receptionist
Customer service representative
Information clerk
Inquiries clerk
Library clerk
Order and payment clerk

Duties & Responsibilities

Respond to telephone and in-person complaints and inquires.
Provide information regarding an organization’s goods, services and policies.
Enter orders, verify shipment and send out invoices.
Trace orders from intake to shipment and troubleshoot delays and problems.
Receive payments and process information required for the provision of services.

Not all programs are offered at each location.