Microsoft Certified Desktop Support
Technician (MCDST)
The Microsoft Certified Desktop Support Technician credential is
the premier certification for IT professionals who support end
users and troubleshoot desktop environments running on the
Microsoft Windows operating system. MCDSTs are not
expected to possess network administration skills.
Career
Opportunities
-
Customer Support Representative
-
Help Desk Technician
-
PC Support Specialist -
Technical Support Representative -
Technical Support Specialist
Duties
& Responsibilities
Microsoft
Certified Desktop Support Technicians use excellent customer
service skills to educate users and solve hardware or software
operation and application problems on the Microsoft Windows
desktop operating system. Individuals may be required to
perform the following tasks:
-
Perform
troubleshooting.
-
Offer
help desk and technical support.
-
Provide
facilitation and customer service.
-
Perform
hardware and software installation.
-
Execute
configuration and upgrades for Windows XP desktop operating
system and the Microsoft Office system to support end users
on the desktop.
Not
all programs are offered at each location.
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