Welcome to the Academy of Learning Alberta


Customer Service/Call Centre Operator

Customer Service/Call Centre Operator

This program offers individuals the opportunity to acquire the skills required by many companies that specialize in customer service and outbound marketing services and to provide skills to facilitate upward movement in their chosen profession.

Students are required to take some elective courses from prescribed study areas.

Admission Requirements

Standard Admission

Students must meet ONE of the following criteria:

  1. 1. Alberta High School Diploma, verified by transcript, or non-Alberta equivalent.

OR

  1. 2. General Equivalency Diploma (G.E.D.).

Mature Admission

Students must meet ALL of the following criteria:

  1. 1. Out of school for two years.
  2. 2. Successful result on Academy of Learning entrance evaluation.
  3. 3. Thirty credits towards an Alberta High School Diploma, verified by transcript, with 50% or better in a Grade 10 English, or a non-Alberta equivalent.

OR

  1. 1. Out of school for two years.
  2. 2. Successful result on the Academy of Learning entrance evaluation.
  3. 3. Successfully complete the CAST Level 3 with Alberta Grade 12 equivalency.

*Not all programs are offered at each location.

Program Locations

Location Address
Airdrie #201-2002 Luxstone Boulevard Airdrie, AB T4B 3K8
Calgary North East #260-495 36th Street North East Calgary, AB T2A 6K3
Calgary South #220, 8228 Macleod Trail South Calgary, AB T2H 2B8
Edmonton Downtown #301 City Centre East 10205 101st Street Edmonton, AB T5J 4H5
Edmonton South #154-6325 Gateway Boulevard Edmonton, AB T6H 5H6
Medicine Hat #115-3030 13th Avenue South East Medicine Hat, AB T1B 1E3
Red Deer 2965 Bremner Avenue Red Deer, AB T4R 1S2
West Edmonton Mall #1434 West Edmonton Mall 8882 170th Street (Entrance 58) Edmonton, AB T5T 4M2

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